Frequently Asked Questions

Welcome to HYRVANE. We've gathered answers to common questions about women's shoes, sizing, payments, shipping, returns, and refunds to help make your shopping experience easier.

If you need additional assistance, our customer service team is available at service@hyrvane.com.

1. Products, Sizing & Fit

How do I choose the correct shoe size?

Please review the size chart and measurements provided on the relevant product page before placing your order. Sizing and fit may vary according to the shoe style, design, materials, and manufacturer.

If you are between sizes or have questions about a particular style, contact our team with the product name and your usual shoe size.

Will the shoes look exactly like the product photos?

We make reasonable efforts to display product colors, shapes, and details accurately. However, lighting, photography, and screen settings may result in slight differences between the images and the actual product.

Please refer to the product description for the most relevant available information.

What if the shoes do not fit?

If your shoes do not fit as expected, please review our Return & Refund Policy and contact customer service to discuss the options available for your order.

Return or exchange eligibility depends on the product's condition, the applicable policy, and any mandatory rights under local law.

How should I care for my shoes?

Care requirements vary by material and construction. Check the product description and any care instructions provided with your footwear before cleaning or storing it.

Avoid applying cleaning products or treatments without confirming that they are suitable for the specific material.

2. Orders & Account

Do I need an account to shop at HYRVANE?

Account registration is optional where guest checkout is available. You can place an order without creating an account.

Creating an account may help you review order history and manage your shopping information.

Can I modify or cancel an order?

Please contact us within 48 hours of placing your order if you need to request a change or cancellation.

We will make reasonable efforts to help, but changes cannot be guaranteed after processing, packing, or shipment has begun.

Email: service@hyrvane.com

I haven't received my order confirmation. What should I do?

First, check the inbox and spam or junk folders of the email address you used during checkout.

If you still cannot locate the confirmation, contact us with your name, checkout email address, and any available order details.

3. Payment

What payment methods are available?

Available payment options are displayed at checkout. Depending on your location and the payment services supported, these may include major credit and debit cards such as Visa, Mastercard, and American Express.

Please confirm the available methods on the payment page before completing your purchase.

Which currency will I be charged in?

The applicable currency is displayed on the website or during checkout. Please review the final order amount and currency before submitting payment.

Your bank or payment provider may apply foreign exchange conversion or international transaction fees.

Is my payment information protected?

Payments are handled through the payment processing services offered at checkout. The handling of payment information depends on the selected provider and payment method.

We use reasonable measures to help protect our website and transactions, although no online system can guarantee absolute security.

4. Shipping & Delivery

How long does delivery take?

Our general estimated timeframes are:

• Order processing: 1–3 business days.
• Standard shipping: 10–20 business days after dispatch.

These estimates are not guaranteed delivery dates. Customs procedures, carrier operations, weather, and seasonal demand may affect the actual arrival time.

Where are orders shipped from?

Orders are fulfilled through our logistics partners. The dispatch location may vary depending on product availability and fulfillment arrangements.

Available delivery services and destinations are shown during checkout.

How can I track my shipment?

When tracking information is available, we will send it to your checkout email after dispatch.

Use the tracking number and associated link to follow the shipment. Please allow time for tracking details to appear or update after the initial dispatch.

Can I change my delivery address?

If your address is incorrect, email service@hyrvane.com as soon as possible, preferably within 48 hours of placing your order.

We will try to update the address before dispatch. Once the parcel has been handed to the carrier, changes may no longer be possible.

What if my tracking shows "Delivered" but my package is missing?

Check your doorstep, mailbox, reception area, or other designated delivery locations. You may also ask household members or neighbors whether they accepted the package.

If the parcel remains missing, contact the local carrier and then reach out to us, preferably within 7 calendar days of the recorded delivery date.

Please provide your order number and tracking details so we can review the issue.

5. Returns & Exchanges

What is your return policy?

Our Return & Refund Policy explains the conditions and procedures for cancellations, returns, exchanges, and refunds.

If your shoes arrive damaged, have a manufacturing defect, or differ from the item ordered, please contact customer service with a description of the issue and supporting photographs where relevant.

Can I return shoes because I changed my mind?

Some purchases may qualify for a change-of-mind return, depending on the applicable policy and legal requirements.

Footwear should generally remain unworn outdoors and be returned in suitable condition with the original shoe box and included accessories, where applicable.

These conditions do not override statutory rights that apply to faulty or non-conforming products.

Who pays for return shipping?

For eligible change-of-mind returns, customers may be responsible for return shipping costs where permitted by law.

If the product is confirmed to be defective, damaged, or incorrectly supplied due to an issue attributable to us, we will review the case and explain the available remedy.

What should I do if my shoes arrive damaged?

Contact service@hyrvane.com as soon as reasonably possible, preferably within 7 calendar days of delivery.

Please include your order number, a description of the damage, and clear photographs of the shoes and packaging where available.

Wait for return instructions before sending the item back, unless applicable law provides otherwise.

6. Refunds

How long do refunds take?

Approved refunds are generally initiated within 5–10 business days after approval.

The time required for the funds to appear in your account depends on your bank, card issuer, or payment provider. Any mandatory legal deadline takes precedence where applicable.

What if my refund has not arrived?

Check your original payment account and contact your financial institution to determine whether the refund is still being processed.

If the funds remain outstanding, email service@hyrvane.com with your order number and any available refund confirmation information.

7. Customer Service

How can I contact HYRVANE?

For questions about products, sizing, orders, payments, shipping, returns, or refunds, please use our official customer service channels.

Email: service@hyrvane.com

Phone: +1 7193017781

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time

Typical Response Time: 24–48 business hours.

When contacting us about an order, include your order number and the email address used during checkout.

8. Company Information

Website: https://hyrvane.com

Operated by: Brightpeak Trading LLC

Business License Entity: Brightpeak Trading LLC

Registered Address:

1240 POPES VALLEY DR
COLORADO SPRINGS, CO 80919
United States

Thank you for choosing HYRVANE. We appreciate your trust and look forward to helping you discover women's footwear that complements your personal style.