Shipping & Delivery
Shipping Policy
Last Updated: October 16, 2026
At HYRVANE, we aim to make delivery information clear and easy to understand. This Shipping Policy outlines how orders are processed, how delivery estimates work, how tracking is provided, and what to do if a shipment is delayed, lost, or damaged.
1. Order Processing
Once payment has been successfully confirmed, your order enters our processing queue.
- Processing Time: Generally 1โ3 business days.
- Dispatch Confirmation: After your order has been shipped, we will send a confirmation email with tracking information where available.
Processing may take longer during public holidays, promotional campaigns, peak shopping periods, or unusually high order volumes.
Please review your shipping address, email address, and telephone number carefully before submitting your order.
2. Shipping Methods and Estimated Delivery
HYRVANE works with third-party logistics providers to deliver orders to eligible destinations. Available services may vary depending on your location, product availability, and checkout options.
Standard International Shipping
- Estimated Transit Time: 10โ20 business days after dispatch.
- Processing Time: An additional 1โ3 business days before dispatch.
These timeframes are estimates, not guaranteed delivery dates unless expressly stated otherwise.
Actual delivery may be affected by customs inspections, local carrier schedules, weather conditions, seasonal demand, and destination-specific regulations.
3. Shipping Fees
Applicable shipping charges are displayed during checkout before payment is completed.
The amount may depend on:
- The destination address.
- Package weight and dimensions.
- Available shipping services.
- Applicable logistics charges.
Please review the order summary before confirming your purchase. Customs duties, import taxes, and other destination-specific charges may apply separately where relevant.
4. Tracking and Delivery Updates
When tracking is available, shipment details will be sent to the email address provided at checkout after dispatch.
Use the tracking number and associated link to check the shipment's progress.
Tracking information may take some time to become available or refresh, especially while a parcel is moving between international facilities.
If you have not received tracking information or the status has not changed for an extended period, contact service@hyrvane.com with your order number.
5. Shipping Restrictions
Some destinations may be unavailable because of carrier limitations, local import regulations, package restrictions, or temporary service interruptions.
If an order cannot be shipped to the address provided, we will contact you to discuss available options. If delivery cannot reasonably be arranged, cancellation and an appropriate refund may be offered in accordance with applicable law.
The shipping options shown at checkout determine the destinations and services currently available for your order.
6. Customs Duties and Import Taxes
International shipments may be subject to customs inspections, import duties, value-added tax, or other charges imposed by the destination country or region.
Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping fee.
The recipient may be responsible for applicable charges under local regulations. Customs procedures may also extend the delivery timeframe.
Customers should review any relevant import requirements before ordering.
7. Delayed, Lost, or Damaged Shipments
Delayed Orders
If your package has not arrived within the estimated delivery period:
- Check the latest tracking updates.
- Confirm that your shipping address is correct.
- Review any notifications from the local carrier.
- Contact our customer service team if the delay continues.
We will review the available shipment information and, where appropriate, coordinate with our logistics partners.
Lost Packages
If you believe your shipment has been lost, contact us with your order number and tracking details.
We will review the available records and work with the relevant carrier where necessary. Any resolution will depend on the investigation, the circumstances of the shipment, and applicable law.
Damaged Shoes or Packaging
If your footwear arrives damaged, contact us as soon as reasonably possible, preferably within 7 calendar days of delivery.
Please provide:
- Your order number.
- A clear description of the damage.
- Photographs or videos showing the affected shoes.
- Images of the outer packaging and shipping label, if available.
Our team will review your information and explain the next steps under our Return & Refund Policy and applicable consumer protection requirements.
8. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate delivery details.
If you notice an error, please contact us as soon as possible, preferably within 48 hours of placing your order.
We will try to correct the address if the order has not yet been dispatched. Once the package has been handed to the carrier, changes may no longer be possible.
We cannot guarantee successful delivery when an incorrect or incomplete address has been supplied. Your statutory rights remain unaffected.
9. Contact Us
For assistance with delivery estimates, tracking, customs procedures, or shipping issues, contact:
Email: service@hyrvane.com
Phone: +1 7193017781
Please include your order number and checkout email address so we can identify your purchase.
10. Company Information
Website: https://hyrvane.com
Operated by: Brightpeak Trading LLC
Business License Entity: Brightpeak Trading LLC
Registered Address:
1240 POPES VALLEY DR
COLORADO SPRINGS, CO 80919
United States
11. Policy Updates
We may revise this Shipping Policy to reflect changes in logistics arrangements, store operations, or applicable legal requirements. The latest version will be published on this page with an updated revision date.
Thank you for choosing HYRVANE. We appreciate your patience and look forward to helping your new footwear reach you.