Return & Refund Policy
Return & Refund Policy
Last Updated: October 16, 2026
At HYRVANE, we want you to feel confident when purchasing women's footwear online. If your shoes arrive damaged, contain a manufacturing defect, or differ from the product you ordered, our customer service team is ready to help.
This Policy explains cancellation requests, return eligibility, exchanges, and refund procedures. It does not override any mandatory consumer rights under applicable law.
1. Order Cancellation
Unpaid Orders
If you have not completed payment, your order has not been paid for. You may leave checkout without completing the purchase.
Paid Orders
If you wish to cancel a paid order, please contact us within 48 hours of placing it.
We will make reasonable efforts to accommodate your request. However, cancellation cannot be guaranteed once an order has entered processing, packing, or shipment.
If a paid order is successfully canceled, any applicable refund will be handled according to our refund procedures and applicable law.
Cancellation Email: service@hyrvane.com
2. Return Eligibility
We review return requests according to the circumstances of each purchase, the condition of the product, and applicable legal requirements.
Requests may qualify for review when:
- Damaged Items: Shoes arrive damaged during transportation.
- Defective Products: The footwear has a manufacturing or construction defect.
- Incorrect Items: You receive a different product, size, or style from what you ordered.
- Eligible Change-of-Mind Returns: The purchase qualifies for a return under the applicable policy and law.
Where possible, please contact us within 7 calendar days of delivery so we can assess the issue promptly.
Condition of Returned Footwear
For eligible change-of-mind returns, footwear should generally be unworn outdoors, free from avoidable damage, and returned with the original shoe box, packaging, accessories, and applicable tags.
Please try shoes indoors on a clean surface when checking fit. Outdoor wear, scuffed soles, missing components, or damaged packaging may affect eligibility where permitted by law.
These condition requirements do not remove your statutory rights if an item is faulty or otherwise fails to meet applicable legal requirements.
3. How to Request a Return or Refund
Email service@hyrvane.com and provide:
- Your order number.
- The email address used at checkout.
- The product name, style, and size.
- The reason for the request.
- Clear photographs or videos if the shoes are damaged, defective, or incorrect.
Our team will review the information and explain the available next steps.
Please wait for our return instructions before sending an item back, unless applicable law provides otherwise. This helps reduce delivery errors and processing delays.
4. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return and applicable legal requirements.
Change-of-Mind Returns
For eligible returns based on personal preference, fit, or style selection, customers may be responsible for return shipping costs where permitted by law and properly disclosed.
Damaged, Defective, or Incorrect Products
If the footwear is confirmed to be damaged, defective, or incorrectly supplied due to an issue attributable to us, we will review the case and provide an appropriate remedy. This may include a replacement, refund, or return shipping assistance as applicable.
We will communicate any applicable return shipping arrangements before the product is sent back.
5. Refund Processing
Once a refund has been approved, the following procedures generally apply:
- Refund Method: Refunds are normally issued to the original payment method.
- Processing Time: Approved refunds are generally initiated within 5โ10 business days after approval.
- Bank or Payment Provider: Additional time may be needed before the funds appear in your account.
- Confirmation: We will provide a confirmation notification when applicable.
The total time required to receive a refund depends on your financial institution and payment provider. Where applicable law sets a different deadline, that requirement takes precedence.
6. Delayed or Missing Refunds
If your refund has not appeared within the expected period:
- Check your original payment account and recent transactions.
- Contact your bank, card issuer, or payment provider to check the status.
- If the refund remains outstanding, contact our support team.
Please provide your order number and any available refund confirmation information so we can investigate.
Refund Assistance: service@hyrvane.com
7. Exchanges and Size Replacements
If you receive damaged, defective, or incorrect footwear, contact us before returning the item.
Depending on stock availability and the circumstances, we may offer a replacement, refund, or another appropriate solution.
If you need a different size or color, please contact us to determine whether an exchange or return is available. Availability may depend on current inventory and the applicable return rules.
All exchanges and replacements are subject to applicable law and relevant store policies.
8. Preparing Your Return
Before shipping an item back:
- Contact customer service and obtain the relevant instructions.
- Package the shoes securely to protect them during transit.
- Include the order details requested by our team.
- Retain the return tracking number and proof of shipment, where available.
Please use the return address provided by customer service. The company's registered business address is not necessarily the return facility and should not be used unless we specifically instruct you to do so.
9. Contact Information
For assistance with cancellations, returns, exchanges, or refunds:
Website: https://hyrvane.com
Email: service@hyrvane.com
Phone: +1 7193017781
Please include your order number and checkout email address when contacting us about a purchase.
10. Company Information
Operated by: Brightpeak Trading LLC
Business License Entity: Brightpeak Trading LLC
Registered Address:
1240 POPES VALLEY DR
COLORADO SPRINGS, CO 80919
United States
11. Policy Updates
We may update this Policy to reflect changes in our business practices or applicable legal requirements. Any revised version will be published on this page with an updated revision date.
Thank you for choosing HYRVANE. We appreciate your trust and are committed to handling your footwear-related concerns fairly and professionally.